FAQ
Check most frequently asked questions here, if you still need help then please contact us at info@mywahat.com
How much should I stretch the tent?
Our canopy is the most premium materials. It can be stretched in all directions to ensure strong stability and optimum shade. Don't be scared to stretch it as far as need be, it is untearable as confirmed by our meanest tests!
How far should I position the poles from the corners?
Our experts would recommend at least 40cm from the corners.
Must I put the four sandbags exactly across one another?
For the best stability its recommended to put the sandbags across from one another.
Can I leave the tent up longer for 24h?
There is absolutely no issue to leave the tent up for a long period of time if that's what you need. However, keep in mind that the ageing of the canopy material would be optimized should you regularly pack the tent, typically every 48h.
Can I wash my tent?
Yes, WâHat materials are specially designed to be washed. Please see Care and Washing Instructions.
How should I care for my WâHat?
Here are some care tips to help keep your WâHat in great shape:
* There is absolutely no issue to leave the tent up for a long period of time if that's what you need. However, keep in mind that the ageing of the canopy material would be optimized should you regularly pack the tent, typically every 48h.
* Before packing away your WâHat, shake out the sand and make sure the tent and all parts are dry.
* If you are adding rocks to the sandbags, avoid using sharp or abrasive rocks or objects as these may rip holes in the fabric.
What is the delivery time?
We do endeavor to have stock available in many regions around the world so that our customers can be delivered faster. Our network keeps improving and so is our delivery time. The typical lead-time would be from 2/3 days to 10 days maximum, which would be stated as you order before the payment step.
Do you have a return policy if I am not satisfied with the product?
We do have a return policy that is industry standard. Please refer to the Returns & Shipping section.